Helping Hands: Why is quality of care so important when dealing with people who have spinal injuries? By Abbey Herbert (Senior Quality Assurance Manager)

Quality of care and dedication to excellence are essential elements to ensure the most successful outcomes in spinal injury customer care and satisfaction.

Helping Hands’ carers are dedicated to provide the very best care to maintain its lead in the treatment and care of people with spinal injuries. To facilitate this we are committed to developing the skills and potential of all our staff. Our aim is to develop a workforce which has inquiring minds and is capable of learning from customers as well as colleagues. Our teams challenge and change practice in order to improve and develop the care they give.

Excellence in spinal injury care is facilitated by providing access to specific complex care training. 

The support we provide at Helping Hands should enable people with spinal injury to:

1. Have confidence that the care they receive will be of a consistent high quality

2. Control their own care and feel confident working in collaboration with the carer.

3. Know that their care has been designed in a way that acknowledges its place within their broader lives.

Our services at Helping Hands concentrates on understanding and meeting individual, practical and social needs of people with spinal injuries who wish to live independent lives in their own homes.  For more information about spinal injury care quality, please contact Abbey Herbert on 0808 180 1553 or visit www.helpinghandshomecare.co.uk/spinal-injury.aspx